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He's like a different dog now, much more calm and relaxed, happy and trusting, and we hardly ever have a problem these days. This has taken a lot of work, lots of training and rewards, and lots of patience. We NEVER shout at him or punish him in any way, as I believe that all that does is to make matters much worse and does nothing to make the dog trust you or believe that you are going to look after them.
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